FAQs
1How can I contact Paxá Wines?
You can contact us via email wineshop@paxawines.pt or by phone +351 918 126 664 or +351 968 315 059. You can also visit us at our Quinta Do Outeiro store, Sítio do Lobito, 8300-051 Silves. On our website, you will find a location map to help you reach us.
2Which countries can products be shipped to?
Our products can be shipped to mainland Portugal, Spain and most countries in Europe.
Archipelago of the Azores and Madeira - on request.
Orders over 6 bottles for Spain and Europe (except for Portugal) - on request.
Archipelago of the Azores and Madeira - on request.
Orders over 6 bottles for Spain and Europe (except for Portugal) - on request.
3Do I have to register in order to buy?
At Paxá Wines online store it is possible to make a purchase as a guest, without the need to create a user account.
We recommend that you register so that you have access to facilities during your orders, through the information provided on your customer page: your data, order history and invoices.
4Is there a minimum order?
Yes, the minimum order number is 3 bottles of wine.
5Can I choose the products I want?
Yes, you can choose the products you want and make the combinations to your liking.
6Do the prices indicated in the store include VAT?
Yes, all prices include VAT in force in Portugal.
7What is the shipping cost for orders?
Shipping costs for orders are free to continental Portugal, with a minimum order of € 50.
For other locations, the cost of transport will be charged for shipping orders. The amount will vary depending on the total weight of the order and the destination of the shipment.
3 wine bottles
Continental Portugal - 7.20
Peninsular Spain - 12.50
6 wine bottles
Continental Portugal - 7.60
Peninsular Spain - 14.30
8What is the delivery time for an order?
In general, after dispatch an order takes a long time to be delivered:
- Continental Portugal: up to 72 hours
- Madeira and Azores Archipelago:
- Rest of Europe: minimum 2 weeks
Note: delivery periods are an estimate. There may be delays.
9What payment methods are accepted?
In the online store, payments by Paypal and bank transfer are accepted.
10How can I order from the online store?
1. Choose the products you want to order;
2. Add the items to your basket / shopping cart;
3. Bear in mind that to guarantee your order you have two options: register or purchase as a guest;
4. If you want to register, enter your personal data and shipping address and select "Login";
5. Select a payment method and make the payment;
6. You will then receive an email confirming receipt of your order that includes the respective invoice.
11Do I have access to my invoice?
Yes, you will receive your invoice via email.
12Can I change or cancel an order already submitted?
If you want to change any information or cancel your order, you should contact us as soon as possible via email to wineshop@paxawines.pt. If the order has not yet been shipped, we can still make changes. If the order has already been shipped, we will find the most suitable solution for both parties.
13What do I do if my order arrives damaged?
If, upon delivery, you find that your order is damaged, you must return it immediately to the transport company, duly justify the reason for the return on the delivery note and immediately notify Pasha Wines, with photographic record, through wineshop@paxawines.pt.
14How can I make an appointment?
By email: wineshop@paxawines.pt
15How can I book a wine tasting?
By email: wineshop@paxawines.pt
16Are children allowed on the visit?
Yes.
17What is included in the visit?
Visit to the winery, walk in the vineyards, ending in the tasting room with wine tasting.
18What is the minimum and maximum number of people per visit?
Minimum: 2 people
Maximum: 40 people (outside Covid period)
Maximum (during the Covid period): on request
Maximum: 40 people (outside Covid period)
Maximum (during the Covid period): on request
19How should I pay for the visit and / or proof?
On the day of the visit, on the spot.
20I booked and I will not be able to attend. What should I do?
Contact via mobile: +351 918 126 664 / +351 968 315 059
21Are visits guided? What languages are spoken?
Yes. Portuguese and English.
Transport and shipping:
48-72h service
Deliveries during the following 3 working days:
3 wine bottles
Continental Portugal – 7,20
Peninsular Espanha – 12,50
3 wine bottles
Continental Portugal – 7,60
Peninsular Espanha – 14,30
